Shipping policy
Who We Are
Wagworthy ("we," "us," or "our") operates wagworthy.co.uk (the "Site"). We want your Wag Dock to arrive quickly and safely, wherever you are. Below are the details of our shipping process.
Shipping Costs
- UK: Free shipping on all orders.
- International: We ship worldwide. International shipping costs are calculated at checkout based on destination and are not included in the product price.
Shipping Range
We ship globally.
Order Processing Time
- Orders are processed within 1–4 business days, Monday to Friday.
- Orders placed before 22:00 (UK time) will be processed the same day; orders placed after will be processed the next business day.
- Orders are not processed on weekends or public holidays.
Delivery Time
Estimated delivery within 5–7 business days after processing, depending on destination.
Customs & Import Duties (International Orders)
International orders may be subject to import duties, taxes, or customs fees charged by the destination country. These are the responsibility of the customer and are not included in the order total. We have no control over these charges and cannot predict what they may be — please check with your local customs office if you're unsure.
Tracking Information
Once your order ships, you'll receive an email with tracking details so you can follow its journey.
Lost or Damaged Items
- Damaged on arrival: Contact us within 48 hours of delivery with photos of the damage, and we'll arrange a replacement or refund.
- Lost in transit: If tracking shows no movement for 5 days, or your order hasn't arrived within 10 days of the estimated delivery window, contact us and we'll investigate with the courier and resolve it.
Contact Us
Questions about this policy? Email info@wagworthy.co.uk